Black Bird Limousine LLC terms and conditions:
Service calls/appointments shall be made no less than four (4) hours preceding the intended pick up time. Black Bird Limousine LLC shall not guarantee prompt pick up for the calls made less than four hours, intended pick up time Such call will be honored based upon availability of vehicles upon assessing the distance between availability vehicles and pick up point.
Contract Agreement: Deposits made for the group transportation to Black Bird Limousine LLC are non-refundable. Cancellations for SUV’s within 48 hours will be billed at 100%. The client is responsible to notify us of all airline changes, delays, cancellations & missed flights. Please observe our non-smoking policy.
Fees and Charges
General Billing: All services are billed to your credit card or to a company account (provided If you have previously applied and been approved for billing terms with us). Black Bird Limousine LLC accepts Visa, Master Card, Discover and American Express credit cards. Charges incurred on your behalf or as a direct result of your limousine service will also be added to your invoice, including national parks entrance fee, airport fees, applicable fuel surcharges if mentioned.
Our drivers work hard to arrive on time, get you to your destination on time, and offer friendly advice about places to go, things to see and what to do. Leaving a tip let them know you were happy with the service they’ve provided. The tip isn’t included in your booking. The amount is up to you whether you tip in cash or when you book.
Trips of unusual duration may require additional fees, such as meals and accommodations for the drivers. Our rates are subject to change without notice. The rate in effect at the time your service was scheduled shall apply. As is customary in the Transportation service industry, fees are calculated on an hourly rate basis and or mileage. Time is calculated from the time when the vehicle leaves the garage until the time it returns to the garage and there is a Four (4) hours minimum charge For SUVs . Note that Waiting time Is charged in thirty (30) minute increments; fractions are rounded to the next thirty (30) minutes.
Quotations provided by us are estimates based on known information and experience regarding drive times, traffic volumes, and related factors. Actual charges may be slightly higher or lower than estimated due to traffic, weather, and other factors outside of our control. The driver will wait up to fifteen (15) minutes on non-airport pick-ups before calling the primary or alternate contact numbers (provided when you make your reservation), for authorization to wait additional time or to cancel. Charges will still apply see “Cancellation Policy, No Shows” below for details.
NOTE: We monitor scheduled air carrier flights for passengers arriving via scheduled flights on any major commercial airline. Your driver will be dispatched based on current arrival information available to us. We DO NOT monitor trains, ships, or other modes of transport; therefore, it is your responsibility to notify us if you will be arriving after the scheduled time provided during your reservation.
No Shows: It is important to avail yourself of the ability to check pricing and confirm your plans prior to booking with us. Cancellation fees apply according to the following schedule: If you cancel your reservation at least 48 hrs in advance of your scheduled pick-up date and time, there is no paid fees and no cancellation fee. Cancellations made less than 48 hours prior to the scheduled pick-up time will result in a cancellation fee of the full base fare of the trip. Cancellations made less than 7 days for delegations or multiple vehicle events will result in a cancellation fee of the full amount specified in the estimate document presented by Black Bird Limousine LLC and approved by the client.
Cancellations made at pick-up time, as well as “no shows” (you are not available or no longer want the trip when the driver calls or you) will result in a cancellation fee of the full base fare of the trip, plus the 18% service fee, plus any applicable wait fees and expenses (including fuel, National park Fees, etc.) as described elsewhere in our terms and conditions. If you are running late (except as provided above under “Punctuality; Driver Wait Times”) or you cannot locate your driver, please call 406-624-8600 to avoid a “no show” fee.
Refunds: Please read our cancellation policy.
Holiday Service: Services are available on major U.S. holidays, but a surcharge of 20% (calculated against the base fare and any stop and wait times) might be charged on all executive services originating and/or ending during the calendar day of: New Year’s Day Easter Memorial Day Independence Day (4th of July) Labor Day Thanksgiving Day Christmas Day Weather Conditions.
Hourly Services: Services rendered on an hourly basis (such as for special events, parties, etc.) will be billed at then-current hourly rates. Time is calculated from the time when the vehicle leaves the garage until the time it returns to the garage and there is a Four (4) hours minimum charge for SUVs and Luxury Vans. Services provided city to city are billed on the basis of a round trip, at our hourly rate, even if the customer and/or passengers require only one-way service. Wait times required during city to city services are billed at the same hourly rate as actual travel time.
Important Disclaimers We will not be liable for circumstances beyond our control, including, but not limited to mechanical breakdown, conditions or closure of roads, impact of weather, communications delays, and a like. We cannot be held responsible for the loss or damage of personal items, including items such as baggage, purses, cameras, wallets, items packed within baggage or cases, or other items brought with you or left in the vehicle. Items that are breakable or of special value should be handled by you, and kept with you during transportation
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